support center ZoL.md
contact us for advice
I AM A CUSTOMER, HOW DO I GO TO ANOTHER HOSTING PLAN?
You can switch to any other tariff plan through the Billing panel in automatic mode. When switching to an older tariff, recalculation occurs before the paid period.
HOW DOES THE DATA SAVE ON YOUR SERVER ENSURED?
Data backup is carried out on a separate remote server once a week on weekends. Also, all customers can at any time make a user backup via cPanel.
TRANSFER FROM ANOTHER HOSTER, WHAT IS IT REQUIRED FROM ME?
You go to the control panel, make a full backup of the site, post it in open access and give our technical support a direct link. You must first register and pay for our services.
MY ACCOUNT WAS REMOVED FOR NON-PAYMENT. IS IT POSSIBLE TO RESTORE IT?
It is necessary to contact those. support through the Contact form. Attention! Due to the fact that the recovery procedure is done manually, the support reserves the right to impose a fine.
RANDOMLY REMOVED WITH FTP IMPORTANT FILES. IS IT POSSIBLE TO RESTORE THEM?
Contact those. support by telling access data to cPanel and which files need to be restored. Our staff will notify you of the backup copy we have stored and the confirmation of file recovery.
GOT A LETTER THAT FROM MY ACCOUNT WAS MESSAGE SPAM. WHAT TO DO?
Unfortunately, due to the severity of the violation, customers sending out SPAM from their accounts are permanently deleted, and are also added to the special. List for Hosting Providers as unscrupulous.